Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hotel Atlanta! We're seeking energetic professionals to create memorable guest experiences in the heart of Georgia's vibrant capital. Perfect for career starters, this role offers comprehensive training and growth opportunities within our luxury property.
As the first point of contact, you'll embody our commitment to exceptional service while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive compensation, flexible scheduling, and a supportive team environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Process payments and maintain accurate financial transaction records
- Handle guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping, maintenance, and valet departments
- Update reservation systems and manage room availability
- Assist with concierge services and local area recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Positive attitude and professional appearance
- Must be authorized to work in the United States