Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in hospitality! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences at our premier Wichita location. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Answer phone calls and manage reservations with professionalism
- Assist guests with inquiries, requests, and local recommendations
- Process payments and manage billing transactions accurately
- Maintain a clean and organized front desk area
- Coordinate with housekeeping and maintenance teams for guest needs
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Exceptional customer service mindset
- Ability to multitask in a fast-paced environment
- Reliable and punctual work ethic
- Positive attitude and willingness to learn
- Must pass background check