Job Description
Join our award-winning team as a Front Desk Agent for weekend shifts in downtown Chicago! This dynamic role offers competitive pay, flexible scheduling, and the chance to be the first point of contact for our international guests. You'll work in a luxury environment with state-of-the-art systems while developing valuable hospitality skills. Perfect for students or professionals seeking weekend opportunities with growth potential. Comprehensive training provided.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Handle reservation modifications and optimize room assignments
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Upsell premium amenities and services to enhance guest experience
- Maintain security protocols for guest and property safety
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (Opera a plus)
- Flexible availability including weekends and holidays
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago attractions and services
- Valid Illinois driver's license if transporting guests