Job Description
Join our award-winning team at Grand Plaza Hotel, Fresno's premier hospitality destination! We're seeking energetic Part-Time Shift Associates to deliver exceptional guest experiences during evenings, weekends, and holidays. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of California's Central Valley. Perfect for students, career-changers, or those seeking supplemental income with no nights required. Benefits Include: Employee discounts, free parking, and advancement opportunities.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Respond promptly to guest requests and resolve service issues
- Maintain cleanliness and organization of public areas and lobby spaces
- Collaborate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer accurately
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Flexible availability including weekends and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Ability to stand/walk for extended periods
- Valid California driver's license (if valet duties required)
- Positive attitude and team-oriented mindset