Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a memorable first impression on our international clientele.
Our El Paso location offers competitive compensation, flexible scheduling, and growth opportunities within our expanding luxury hotel chain. Enjoy complimentary meals, hotel discounts, and a supportive team culture that values work-life balance.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary point of contact during high-traffic weekend periods
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English and Spanish
- Ability to work independently during weekend shifts (Sat/Sun)
- Strong problem-solving and multitasking abilities
- Basic knowledge of local attractions and transportation
- Flexible availability including weekends and holidays