Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel – San Francisco's premier luxury destination! No experience is required; we provide comprehensive training to launch your hospitality career. As the first point of contact for our international guests, you'll deliver exceptional service while mastering check-in/out procedures, reservation management, and concierge support. Enjoy competitive pay, growth opportunities, and a vibrant downtown location. If you're a people person with a passion for excellence, apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Process reservations and modify bookings using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional guest interactions
- Assist with luggage and guest transportation requests
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn systems
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Attention to detail and accuracy in all tasks