Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premium Los Angeles location. Enjoy the stability of weekly pay, flexible shift schedules, and career growth opportunities in the heart of California's hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable moments, this role is your perfect match.
We offer competitive benefits including health insurance, paid time off, and employee discounts. Our commitment to work-life balance ensures you can excel professionally while enjoying California's vibrant lifestyle. Apply today to start your journey with a leader in luxury hospitality!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management software (Opera) efficiently
- Uphold brand standards for cleanliness and presentation of front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, OPERA Cloud)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math skills for handling cash transactions
- High school diploma or equivalent required
- Valid California driver's license (if required for errands)