Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Fort Worth! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and uphold our reputation for excellence. This full-time role offers competitive pay, growth opportunities, and a supportive environment where your passion for service shines. If you thrive in fast-paced settings and enjoy creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality/reception experience
- Proficiency in Opera, PMS, or similar booking systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Valid Texas driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays