Job Description
Join the dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate individuals to create exceptional guest experiences while kickstarting their careers in luxury hotel management. This entry-level role offers comprehensive training, career growth opportunities, and a vibrant work environment in the heart of Kansas City.
As the first point of contact, you'll embody our commitment to excellence through warm service, seamless check-ins/out, and personalized guest assistance. Enjoy competitive pay, benefits, and a supportive team culture that values your professional development.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving aptitude
- Positive attitude and team-oriented mindset
- Must pass background check