Job Description
Join our award-winning team at Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment. If you thrive in fast-paced settings and possess exceptional customer service instincts, apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Manage room inventory and coordinate with housekeeping for seamless operations
- Process payments and maintain secure cash handling procedures
- Upsell hotel amenities and services to enhance guest experience
- Collaborate with concierge and other departments to resolve guest needs
- Maintain a clean and organized lobby environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for occasional airport runs)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required