Job Description
We are seeking a professional and welcoming Front Desk Agent to join our prestigious team at The Atlantic Grand Hotel. As the first point of contact for our guests, you will set the tone for their entire stay. If you have a passion for hospitality and a knack for creating memorable guest experiences, we want to hear from you.
Our team values integrity, professionalism, and a positive attitude. We offer a competitive benefits package, including health insurance, paid time off, and a dynamic work environment.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests, ensuring a warm and professional greeting.
- Manage incoming phone calls and emails with accuracy, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints or concerns immediately and escalate to management when necessary to ensure total guest satisfaction.
- Process payments accurately and securely, maintaining strict adherence to hotel financial policies and cash handling procedures.
- Maintain a pristine front desk area and lobby, ensuring the highest standards of cleanliness and visual appeal at all times.
- Utilize hotel property management systems (PMS) to update guest profiles and process special requests.
Qualifications
- High school diploma or GED required; prior hospitality experience is a strong plus.
- Proven ability to communicate effectively and professionally with a diverse range of guests and staff members.
- Basic computer literacy and proficiency with point-of-sale (POS) systems and property management software.
- Ability to stand for extended periods and lift up to 25 lbs as needed for luggage handling or deliveries.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Valid Driver’s License preferred.