Job Description
Join our dynamic team at Grand Plaza Hotels as a Weekend Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences during peak weekend hours. No prior experience required – we provide comprehensive training to launch your hospitality career in the heart of Chicago.
As the first point of contact, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism and warmth. This role offers flexible weekend schedules perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Efficiently manage guest check-ins/checkouts using our property management system
- Process reservations, payments, and maintain accurate guest records
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and hotel safety protocols
- Assist with basic concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work weekends and holidays
- No prior experience required – training provided