Job Description
Join our award-winning hospitality team as a Local Front Desk Agent at Memphis Grand Hotel! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and growth opportunities in the heart of Memphis' vibrant tourism district.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain a clean, organized front desk environment
- Act as the first point of contact for guest needs and emergencies
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and genuine desire to help others
- Reliability and punctuality
- Must be available to work weekends, holidays, and flexible shifts