Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels in the heart of Manhattan! We're seeking energetic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive benefits, growth opportunities, and work in iconic NYC locations.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn systems
- Punctual and reliable with professional appearance
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and passion for customer service
- No hospitality experience necessary – we train!