Job Description
Join our prestigious waterfront hotel as a Front Desk Agent and become the first point of contact for our discerning guests. This dynamic role combines exceptional customer service with operational excellence in a fast-paced hospitality environment. We offer flexible shift schedules perfect for students, professionals, or those seeking supplemental income. Enjoy competitive hourly rates, complimentary parking, and opportunities for career advancement within our luxury hotel chain. If you thrive in guest-facing roles and possess a polished demeanor, we invite you to apply today.
Responsibilities
- Provide exceptional guest check-in/check-out experiences while maintaining accuracy in reservation systems
- Manage multi-line phone systems, handle inquiries, and coordinate guest requests efficiently
- Process payments, manage cash handling, and reconcile daily transactions
- Monitor security protocols and respond to emergency situations with composure
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences
- Maintain cleanliness and organization of the front desk and lobby areas
- Utilize property management systems (e.g., Opera, Delphi) to manage room inventory and availability
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service or front desk operations
- Proficiency in property management systems and Microsoft Office Suite
- Exceptional communication skills with professional telephone etiquette
- Ability to multitask effectively during high-volume periods
- Flexibility to work evenings, weekends, and holidays on rotating shifts
- Basic knowledge of Baltimore attractions and local transportation
- Valid driver's license and clean driving record (if required for errands)