Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're urgently seeking enthusiastic individuals to create memorable guest experiences in the heart of Chicago. No prior experience needed – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Employee discounts on hotel services
- Career development pathways
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiriesAddress guest concerns promptly and resolve issues to satisfaction
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (training provided)
- Uphold strict cleanliness and safety standards
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn systems
- Availability to work flexible shifts, weekends, and holidays
- Positive attitude and passion for customer service