Job Description
Join our award-winning luxury hotel in downtown Austin as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences. You'll be the first point of contact for our international clientele, ensuring seamless check-ins, personalized service, and problem-solving excellence. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain cleanliness and organization of front desk area
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Austin tourism and attractions