Job Description
Welcome to The Grand Kansas City Hotel & Spa, a premier destination known for luxury and exceptional service. We are currently seeking a highly motivated and experienced Hotel Manager to join our executive team. If you have a passion for hospitality and a proven track record in operations management, we invite you to lead our dedicated staff and deliver world-class experiences to our guests.
As the Hotel Manager, you will be the face of our establishment, ensuring that every aspect of the guest journey—from arrival to departure—is flawless. We offer a competitive compensation package, health benefits, and a supportive work culture.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Develop and implement operational strategies to enhance guest satisfaction and drive revenue growth.
- Recruit, train, and supervise hotel staff, fostering a positive and high-performance work environment.
- Manage the hotel's budget, including forecasting, cost control, and financial reporting.
- Ensure compliance with all local, state, and federal health and safety regulations.
- Handle high-level guest inquiries and resolve complex issues to maintain our 5-star reputation.
- Coordinate with vendors and external contractors for property upkeep and supply needs.
Qualifications
- Minimum of 5 years of progressive experience in hotel management or a similar hospitality leadership role.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent verbal and written communication skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Knowledge of local Kansas City attractions and service standards.