Job Description
Are you looking to kickstart your career in the dynamic hospitality industry? The Grand Harbor Group is currently seeking enthusiastic and reliable individuals to join our team in Baltimore, MD. We specialize in providing exceptional guest experiences and offer a fantastic environment for entry-level professionals looking to grow.
Whether you are looking for a job to fit around your studies or seeking a long-term career path, our shift work opportunities allow for flexibility while offering competitive pay and comprehensive benefits. Join us in creating memorable stays for our guests every day.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift work schedules (day, evening, and night shifts).
- Comprehensive training and career advancement opportunities.
- Employee discounts on hotel stays and dining.
- Health, dental, and vision insurance for eligible full-time staff.
We value hard work, positivity, and a can-do attitude. If you are ready to start a rewarding career in hospitality, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected accurately.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Maintain a clean and organized front desk and lobby area at all times.
- Process payments and handle cash handling duties with strict accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
- Handle guest complaints or special requests with empathy and a focus on resolution.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus, but we provide on-the-job training for qualified candidates.
- Strong computer literacy and proficiency with property management systems.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Excellent verbal communication skills and a friendly, welcoming demeanor.
- Must be able to stand for extended periods and lift up to 25 lbs as needed.