Job Description
Join our award-winning hospitality team at Grand Harbor Hotel Baltimore! We're seeking a dynamic Front Desk Agent to create memorable guest experiences during peak seasons. This part-time position offers flexible scheduling while allowing you to showcase your exceptional customer service skills in the heart of downtown Baltimore. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management systems to optimize room availability and rates
- Resolve guest concerns promptly and maintain service excellence standards
- Assist with luggage handling and provide local area recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- Valid driver's license and reliable transportation
- Ability to stand for extended periods