Job Description
Launch your hospitality career with Grand Plaza Hotel in Indianapolis! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences during flexible shifts. Perfect for students and career starters, this role offers hands-on training in reservation systems, guest relations, and problem-solving. Join our dynamic team where your smile and dedication create memorable stays.
Responsibilities
- Handle check-in/check-out processes efficiently using hotel software
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping/maintenance for guest requests
- Maintain accurate records of guest feedback and incidents
- Uphold cleanliness and organization at the front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer skills with willingness to learn hotel systems
- Strong communication and interpersonal abilities
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and multitasking skills
- Customer service mindset with problem-solving aptitude
- Reliable transportation and punctuality