Job Description
Join our award-winning team at Grand Hotel Columbus, where luxury meets Midwestern charm! We're seeking passionate individuals to create unforgettable guest experiences in the heart of Ohio's capital. No prior hotel experience required – we provide comprehensive training for motivated team players who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Columbus's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments using property management systems
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a busy environment
- Basic computer literacy and comfort with technology
- Positive attitude and problem-solving mindset
- Willingness to work evenings, weekends, and holidays
- No prior experience necessary – training provided