Job Description
Join our award-winning team as a Front Desk Agent at the heart of Oklahoma City's vibrant hospitality scene! We're seeking a charismatic professional to create unforgettable guest experiences at our downtown boutique hotel. If you thrive in fast-paced environments and take pride in delivering exceptional service, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in one of Oklahoma's most dynamic cities.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and proactive solutions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with area recommendations
- Maintain meticulous records and reporting systems
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oklahoma driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling aptitude
- Texas Food Handler/Seller certification a plus