Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service during weekend shifts, ensuring every guest feels welcomed and valued. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive training, and a vibrant downtown Seattle location steps from iconic attractions. Apply today to elevate your hospitality career!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy in billing and room assignments
- Handle guest inquiries with professionalism, resolving issues ranging from room service requests to local recommendations
- Process payments, manage cash drawer, and accurately complete financial transactions
- Coordinate with housekeeping and maintenance teams to ensure optimal room readiness
- Upsell hotel amenities, packages, and services to enhance guest satisfaction and revenue
- Maintain detailed records of guest preferences and special requests
- Adhere to brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required