Job Description
Join our award-winning luxury hotel in the heart of Houston! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial transaction records
- Upsell premium rooms, amenities, and local experiences
- Execute emergency protocols and safety procedures
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Texas Food Handler certification (or willingness to obtain)
- Valid driver's license and reliable transportation