Job Description
Join our award-winning downtown Memphis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic professionals to manage our 24/7 operations with exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. If you thrive in fast-paced environments and love creating memorable moments, apply today!
Responsibilities
- Manage check-in/check-out processes for guests with efficiency and accuracy
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera/PMS) effectively
- Execute shift handovers and maintain operational continuity
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software and MS Office
- Valid Tennessee driver's license (if required for shuttle duties)
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs