Job Description
Join our award-winning team at the Grand Raleigh Hotel, where luxury meets Southern hospitality. We're urgently seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of Raleigh's vibrant downtown. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a fast-paced environment. Immediate openings available!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional service recovery
- Process payments and manage billing discrepancies accurately
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and dining experiences to maximize revenue
- Maintain detailed guest preference profiles for personalized service
Qualifications
- 1+ years of hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Raleigh attractions and transportation
- Valid North Carolina hospitality certification (or willingness to obtain)
- Flexible availability including weekends, nights, and holidays