Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking energetic and customer-focused Front Desk Agents to create unforgettable guest experiences. As the first point of contact for our luxury downtown property, you'll embody our commitment to excellence while building a rewarding career in hospitality. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing portfolio of premium hotels.
Responsibilities
- Efficiently manage guest check-ins/check-outs and room assignments
- Process payments and maintain accurate financial records
- Handle guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software to manage reservations and occupancy
- Uphold brand standards through exceptional service delivery
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency in property management systems (e.g., Opera, Sabre)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Positive attitude and team-oriented mindset
- Valid Texas driver's license (if applicable to role)