Job Description
We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in Philadelphia, PA. As a key member of our hospitality staff, you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from arrival to departure. We offer immediate hiring opportunities for candidates who are available for shift work and eager to contribute to our high standards of service.
Why Join Our Team?
- Immediate Hire: Start working as soon as possible.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Flexible Shifts: We offer various shift schedules to fit your lifestyle.
- Benefits Package: Includes health insurance, paid time off, and employee discounts.
Apply today to take the next step in your hospitality career!
Responsibilities
- Greet and welcome guests warmly, managing the check-in and check-out process efficiently and accurately.
- Answer and direct phone calls, emails, and in-person inquiries with a professional and friendly demeanor.
- Manage reservations, room assignments, and occupancy levels using property management software.
- Handle cash transactions, credit card processing, and balance daily financial reports.
- Maintain the cleanliness and organization of the front lobby, reception area, and common spaces.
- Address guest complaints or concerns promptly and escalate issues to management when necessary.
- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required; some college or hospitality certification is a plus.
- Minimum of 1 year of experience in a front desk, hospitality, or customer service role preferred.
- Strong interpersonal and communication skills with the ability to interact with diverse guests.
- Ability to work various shifts, including weekends, evenings, and holidays.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, FrontDesk).
- Attention to detail and the ability to multitask in a fast-paced environment.
- Professional appearance and a positive attitude.