Job Description
Join the heart of hospitality at Grand Hotel Indianapolis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in the heart of Indianapolis.
Responsibilities
- Manage efficient guest check-in/check-out processes with attention to detail
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (e.g., Opera) for daily operations
- Uphold brand standards through exceptional service and appearance
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in hotel management software and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Strong multitasking abilities with attention to detail
- Valid driver's license and reliable transportation