Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in Milwaukee's vibrant downtown. Immediate full-time openings available with competitive pay and comprehensive benefits. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a pristine front desk area
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Milwaukee tourism assets
- Valid driver's license for guest transportation needs