Job Description
Join our award-winning luxury hotel in the heart of Nashville's vibrant entertainment district! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's top travel destinations.
Our team thrives on Southern hospitality and attention to detail. If you're passionate about creating memorable stays for guests from around the world, we encourage you to apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm Southern hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to maintain accurate guest records
- Act as local Nashville ambassador with dining and attraction recommendations
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license and reliable transportation
- Basic knowledge of Nashville tourism and attractions preferred