Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, Oklahoma City's premier destination for luxury and comfort. We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Oklahoma City. Apply today and start your rewarding hospitality career!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized guest interactions
- Manage room reservations and availability in real-time
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel/front desk experience preferred
- Exceptional communication and customer service skills
- Proficiency in hotel management software (Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Flexible schedule including nights, weekends, and holidays
- Valid driver's license and reliable transportation