Job Description
Join our award-winning team at the prestigious Grand Raleigh Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding hospitality brand. If you thrive in fast-paced environments and possess outstanding interpersonal skills, we want you on our team!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and special packages
- Operate property management systems (e.g., Opera, Cloudbeds)
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency with reservation systems and PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (for valet duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local services