Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. You'll be the first point of contact for discerning travelers, ensuring seamless check-ins, resolving inquiries with professionalism, and embodying our brand's commitment to excellence. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries, complaints, and special requests with diplomacy
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel amenities and services to enhance guest experience
- Perform daily audits and report discrepancies to management
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Massachusetts driver's license (if required for errands)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; bilingual Spanish/Portuguese a plus