Job Description
Join our award-winning team at Oceanview Resort & Spa, where every guest experience is crafted with precision and warmth. We are currently seeking a motivated Part-Time Front Desk Agent to become the welcoming heartbeat of our property.
In this role, you will be the first point of contact for our guests, setting the tone for a luxurious stay. We pride ourselves on our high standards of service and are looking for someone who thrives in a fast-paced environment and possesses a genuine passion for hospitality. Whether it's a quick check-in or assisting with local travel plans, your attention to detail and friendly smile will make all the difference.
Responsibilities
- Execute seamless check-ins and check-outs for guests, ensuring accuracy in all data entry.
- Respond to incoming calls and emails promptly, maintaining a professional and helpful tone.
- Resolve guest inquiries and complaints with empathy and efficiency to ensure high satisfaction.
- Process various payment methods and maintain accurate daily house bank records.
- Provide personalized recommendations for dining, entertainment, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure the lobby and public areas are pristine.
Qualifications
- High school diploma or GED is required; prior hospitality experience is preferred but not mandatory.
- Strong interpersonal skills with the ability to communicate effectively in English.
- Familiarity with hotel management software (e.g., Opera, StayNTouch) is a plus.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- A valid Driver’s License is preferred.