Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Fort Worth. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a welcoming atmosphere
- Manage reservations, room assignments, and billing systems accurately
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and handle cash transactions securely
- Uphold brand standards and service excellence protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required