Job Description
Join our award-winning luxury resort nestled at the foot of Pikes Peak! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence in hospitality while managing reservations, check-ins/check-outs, and resolving guest inquiries with grace and efficiency.
Enjoy competitive compensation, comprehensive benefits, and a breathtaking mountain backdrop. Perfect for career-driven hospitality professionals who thrive in dynamic environments.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications and optimize room inventory
- Resolve guest inquiries and complaints with personalized solutions
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Upsell premium services (spa packages, dining experiences)
- Execute emergency protocols and ensure guest safety
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency with Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask during high-volume periods
- Valid Colorado driver's license (for valet operations)
- Flexible availability including weekends, nights, and holidays
- Professional appearance and polished guest demeanor
- Spanish language proficiency preferred