Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in the dynamic hospitality industry! We're seeking enthusiastic, guest-focused individuals to deliver exceptional experiences at our premier Louisville location. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work culture where your smile makes a difference every day. If you thrive in fast-paced environments and enjoy creating memorable moments for travelers, apply now to become part of our family!
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries with accuracy
- Address guest concerns promptly to ensure satisfaction and loyalty
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain a clean, organized lobby area reflecting brand standards
- Utilize property management systems to process transactions and update records
- Act as a local resource, providing recommendations for attractions and services
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Basic proficiency with computers and reservation systems
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening