Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Philadelphia! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software systems
- Handle reservation modifications, cancellations, and room assignments efficiently
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and concierge departments
- Uphold brand standards through personalized service and attention to detail
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling and billing
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; multilingual abilities a plus