Job Description
Join our award-winning team at the Grand Tampa Bay Hotel, where luxury meets Southern hospitality! We're seeking a dynamic Front Desk Agent to be the first point of contact for our distinguished guests. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Florida's most vibrant cities.
As the face of our 5-star establishment, you'll create memorable experiences while managing all front desk operations. We provide paid training, flexible scheduling options, and a supportive work environment. If you're passionate about exceptional service and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modify bookings as requested
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
- Resolve guest complaints promptly and diplomatically
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and multitasking abilities
- Basic knowledge of Tampa attractions and services
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license preferred
- Fluency in English; Spanish a plus