Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in our luxurious downtown Philadelphia location. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant team environment. Enjoy competitive compensation, employee discounts, and the chance to work in one of Pennsylvania's premier hospitality destinations.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and embodies our commitment to guest satisfaction. You'll be the first point of contact for our international clientele, making every interaction memorable. We value diversity and welcome applications from all backgrounds.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer applications
- Strong communication and problem-solving skills
- Ability to multitask in busy environments
- Flexible availability including nights/weekends
- Professional appearance and positive demeanor
- Basic math and cash handling abilities