Job Description
Join our award-winning team at Pacific Gateway Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to hospitality while managing reservations, check-ins/outs, and resolving guest inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in San Diego's thriving hospitality scene.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using Opera property management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Resolve guest inquiries and concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams to ensure optimal room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license and clean driving record
- High school diploma or equivalent; hospitality certification a plus