Job Description
Join our award-winning luxury hotel in the heart of downtown Louisville! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-in/check-out processes, handling guest inquiries, and resolving concerns with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a vibrant hospitality environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and availability across multiple booking platforms
- Respond promptly to guest inquiries and resolve concerns with empathy
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for guest requests
- Uphold hotel brand standards in appearance and communication
- Assist with concierge services and local recommendations
Qualifications
- 1+ years of hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera/Micros)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Louisville attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required