Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Phoenix! We're seeking charismatic professionals to deliver exceptional guest experiences during dynamic shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in premium hospitality.
Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. If you're passionate about creating memorable stays and excel under shift-based schedules, we encourage you to apply today!
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and local experiences
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent
- Basic knowledge of Phoenix attractions and services
- Professional appearance and guest-focused attitude
- Valid Arizona driver's license preferred