Job Description
Join our award-winning hospitality team at Grand Hotel Raleigh, where exceptional service meets Southern charm! We're seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of North Carolina's capital. With competitive weekly pay, comprehensive benefits, and career growth opportunities, this is your chance to shine in a dynamic luxury environment. Apply today and start your journey in hospitality excellence!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/bell services
- Process payments, maintain accurate cash drawer, and generate daily reports
- Act as hotel ambassador providing local recommendations and event information
- Uphold brand standards through consistent service and appearance
- Collaborate with cross-department teams to ensure seamless operations
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing accuracy
- Positive attitude with commitment to exceeding guest expectations