Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where luxury meets exceptional service. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Chicago's premier downtown location.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and guest inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Actively upsell hotel amenities and services to enhance guest experience
- Maintain a professional, welcoming lobby environment at all times
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proficiency in property management systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Illinois driver's license and clean driving record
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago attractions and local transportation
- High school diploma or equivalent; hospitality degree preferred