Job Description
We are seeking a dedicated and detail-oriented Front Desk Agent to become the welcoming face of The Grand Hotel Detroit. If you have a passion for hospitality and a talent for creating memorable guest experiences, we invite you to join our prestigious team.
In this pivotal role, you will serve as the primary point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. We pride ourselves on our premium service standards and are looking for someone who shares our commitment to excellence.
Why Join Us?
Competitive hourly rate of $18 - $22.
Comprehensive health benefits package.
Employee dining discounts and free parking.
Career advancement opportunities within a luxury brand.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS) and verify credit card information.
- Handle guest inquiries, complaints, and special requests promptly, ensuring a high level of customer satisfaction.
- Process payments, maintain accurate daily reports, and reconcile financial transactions.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist with concierge services, including providing recommendations for local dining, entertainment, and transportation.
- Ensure strict adherence to hotel safety, security, and emergency protocols at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are in pristine condition.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Minimum of 1 year of experience in a front desk or hospitality role is preferred.
- Excellent verbal communication and interpersonal skills with a professional demeanor.
- Proficiency with computers and property management software (e.g., Opera, StayNTouch) is highly desirable.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- A friendly, approachable, and service-oriented attitude with a focus on guest-centric solutions.