Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of New York City! We're seeking energetic, customer-focused individuals to kickstart their careers in luxury hospitality. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while experiencing the vibrant energy of NYC. This entry-level position offers comprehensive training, career advancement opportunities, and a competitive benefits package including health insurance and paid time off.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize property management systems to update guest preferences and special requests
- Assist with concierge services and local area recommendations
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Proficient with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights, weekends, and holidays
- Positive attitude and strong problem-solving abilities
- Valid work authorization in the United States