Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience who thrive in fast-paced environments. You'll be the first point of contact for our guests, creating memorable experiences while mastering hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for career advancement in the heart of San Antonio's vibrant tourism district.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Provide exceptional customer service and resolve guest concerns
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a dynamic setting
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Texas ID or driver's license